Customer Services

You can contact James Meade's Customer Services by telephone on:

Ladies
UK Telephone 0330 024 1942
Overseas Telephone 00 44 16977 45065

Men
UK Telephone 0330 024 1943
Overseas Telephone 00 44 16977 45066

Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am - 5:00pm.

Answer phone service late evenings and on Sundays

Alternatively, write to us by fax on 
016977 45090

or by post at:
James Meade
FREEPOST CE451,Crawhall, Brampton, CA8 1BR


Contact Us

Telephone

Ladies
UK Telephone 0330 024 1942
Overseas Telephone 00 44 16977 4513000 44 16977 45130

Men
UK Telephone 0330 024 1943
Overseas Telephone 00 44 16977 4506600 44 16977 45066

Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am - 5:00pm.

Answer phone service late evenings and on Sundays


Email

Complete our online form to send an email to us.

We aim to respond to your email within 24hours of receipt.

Send an email

Live Chat

Talk to a member of our customer services team online when the live chat button is displayed

Postal Address

James Meade Ltd,
FREEPOST CE451,
Crawhall,
Brampton,
CA8 1BR

Back to Top



Live Chat

Live chat - Chat to a member of our customer services team by clicking on the Live Chat link on our home page under the telephone number.

Back to Top

 

Delivery Times & Charges

For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.

Tracked Delivery
James Meade are delighted to inform you that you will now be able to track your delivery online using the Royal Mail Track and Trace Service. You will receive your tracking number via email or text message if you have previously provided us with this contact information.

Postage and Packing
Postage and packaging charges are as follows:
UK (including Channel Islands) - £5.50
UK Premium postage: For an additional cost of £3 (£8.50) orders placed by 3pm Monday - Thursday will be sent 1st class on the same day and will arrive on the 1 - 2 day service.
European countries- £8.00
Rest of the world- £12.00

Home and Gift Purchases Your credit card will be debited by an additional £2 if you order a product from our Home and Gift section displaying the heavy item surcharge symbol.

We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0330 024 1942 who will advise postage costs specific to their order and overseas address.

Back to Top



Returns & Guarantee

Returning your purchase couldn't be easier. We enclose a FREEPOST RETURN LABEL (UK orders only). Simply affix the label to your parcel and hand in at any post office - we'll do the rest.

 

If for any reason, at any time, you are not completely satisfied with your purchase, please return it for an exchange or immediate refund in full.

 

Back to Top


Heavy Item surcharge

Due to their considerable weight some items in the home and Gift catalogue carry a postage surcharge. Please add £2 to your postage and packing fee when ordering an item displaying the above symbol.

For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit. All overseas orders are despatched by airmail. Local duties may be payable on receipt.

Back to Top



Stock Availability

There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.

To ask our Customer Service staff about availability you can also call
Ladies Telephone 0330 024 1942
Men's Telephone 0330 024 1943
Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays

Back to Top



Update Your Details

Update your details click here 

Contact Customer Services on 

WOMEN UK: 0330 024 1942
Overseas: 00 44 16977 4506500 44 16977 45065

MEN UK: 0330 024 1943
Overseas: 00 44 16977 4506600 44 16977 45066

Back to Top



Forgotten Your Password or Login

Forgotten password or login Click here

Back to Top



Size Guides

Size Guide Women

Inside Leg
Measured from the top of the inside seem to hem.

Length
Jackets, coats and dresses are measured from nape of the neck to the hem. Skirt lengths are measured from below the waistband to the hem.

Size and Fit
Our garments are generously cut and most skirts and trousers feature waist elastication for comfort. All garment lengths quoted are approximate. Please refer to our size chart below to ensure you choose the best fit for you.

 XSSMLXLXXL
81012141618202224
To Fit Bust (inches)323436384042444548
To Fit Bust (cm)81.586.591.596.5101.5107112117122
To Fit Waist (inches)242628303234363840
To Fit Waist (cm)
61667176.581.586.591.596.5101.5
To Fit Hips (inches)343638404244464850
To Fit Hips (cm)86.591.596.5101.5107112117122127

Alteration Service
Skirts and trouser lengths are available as specified in the product details. If you wish to have trousers or skirts at exactly the length you choose we are able to offer an alteration service. Please specify in the comments box when ordering. Add £6 for trousers and £8 for skirts. Please note it is not possible to alter all-round knife pleated skirts and kilts.

Back to Top



Size Guide Men

Please refer to our size charts to ensure you choose the best fit for you.

Cotton/Wool mix & Brushed Cotton Shirts Shirt sizes cut to traditional fit (1 inch = 2.54cm)
Collar SizeChest to fit up toSleeve length
31"32"33"34"35"36"37"38"
1541Available Available     
15½43AvailableAvailableAvailableAvailableAvailableAvailableAvailable 
1645 AvailableAvailableAvailableAvailableAvailableAvailable 
16½47  AvailableAvailableAvailableAvailableAvailable 
1749  Available Available Available 
17¼51    Available Available 
1853     Available  
1957      AvailableAvailable


Single & Double Cuff Shirts Shirt sizes cut to traditional fit (1 inch = 2.54cm)
Collar SizeChest to fit up toSleeve length
31"32"33"34"35"36"37"38"
1541Available Available     
15½43AvailableAvailableAvailableAvailableAvailableAvailableAvailable 
1645 AvailableAvailableAvailableAvailableAvailableAvailable 
16½47  AvailableAvailableAvailableAvailableAvailable 
1749  Available Available Available 
17¼51    Available Available 
1853     Available  
1957      AvailableAvailable



Casual shirt sizes cut to a traditional fit (1 inch = 2.54cm)
Size MLXLXXL
To fit collar (inches) 15 - 16
16 - 17
17 - 17½
17½ - 18
To fit chest (inches) Up to 4142 - 4546 - 4950 - 57
To fit waist sizes (inches) Up to 38Up to 42Up to 47Up to 55
To fit sleeve sizes (inches)Regular33343536


Other sized items
SizeSMLXLXXL
To fit chest (inches)34 - 3638 - 4042 - 4446 - 4850 - 52
To fit waist (inches)30 - 3234 - 3638 - 4042 - 4446 - 48
Jacket Sizes
ChestSleeve and Length
InchescmSmallRegularLarge
3897AvailableAvailable 
40102AvailableAvailable 
42108AvailableAvailableAvailable
44113AvailableAvailableAvailable
46118 AvailableAvailable
48123 AvailableAvailable
Men's Hat and Cap Size Chart
Take measurements in centimetres around the head, one quarter of an inch above the top of the ears
Head Size (cm)56575859606162
Hat Size6 7/877 1/87 1/47 3/87 5/8

Shirt length
Measure from the middle of the back of your collar to the point of your shoulder, then, with your arm straight by your side, down the outside to length you want at the wrist.
If your length falls between two sizes we suggest you choose the longer.

Pockets
Where not already standard it is possible to fit pockets to shirts for an extra £6 pound charge, unless stated in product details.
When requested a left breast pocket will be fitted unless you state otherwise.

Trousers
Inside leg - measure from the top of the inside seam to the hem. We offer four standard lengths 29", 31", 33" and 35" If you wish for a specific length please specify in the comments box when ordering. Add £6 charge for this.

Back to Top



Fabric Swatches

Swatches are available of our designs. So if you would like a particular swatch before ordering - please just telephone us.

Ladies 0330 024 1942

Men's 0330 024 1943

Back to Top



Alterations Service

We offer the following services on selected items. If you wish to take advantage of any of these services, please call our Customer Service staff on 0330 024 1942 who will be happy to deal with your request.

Pockets on men's shirts
Where not already standard it is possible to fit pockets to shirts for an extra £6 charge, unless stated in product details. When requested a left breast pocket will be fitted unless you state otherwise.

Men's trouser shortening
We offer four standard lengths 29", 31",33" and 35". If you wish for a specific length below 35", there will be an extra charge of £6.

Ladies skirts and trousers
Lengths of garments are available as specified in the product detail. We also offer an alteration service if you wish to have trousers or skirts at exactly the right length you choose. The charge is an additional £6 for trousers and £8 for skirts.

Please note it is not possible to alter all-round knife pleated skirts.

Change or Cancel your Order

Change or Cancel order please contact Customer Services 

Back to Top



Payment Options

Payment Methods are:

Mastercard Debit
Mastercard Credit
Visa Debit
Visa Credit
American Express
Diners Club
JCB

Back to Top



VAT

VAT of 20% is included in the price of our products except orders that are made from the Channel Islands and Overseas. 

Back to Top



Gift Vouchers

Gift Vouchers content here

Back to Top



Our Company

James Meade Limited started out life in 1982 as a shirt specialist offering customers the very best tailored shirts at affordable prices. During the 90's the business expanded into ladies and gentlemen's tailoring maintaining the excellent quality standards that had marked its historic success. In 2003 the founder, James Meade himself, retired and the company now belongs to WCF Ltd, a private company located in Cumbria specialising in small "family run" mail order businesses. So with a wide range of clothing offering superb value I'm confident you'll find something to suit you. But don't take my word for it - browse our website and see for yourself.

Donna Thompson

Donna Thompson
Customer Service Manager

Back to Top



Shop Information

If you prefer you can visit our shop where you can choose from a wide selection of James Meade clothing. If there is something in our collection you would particularly like to try when visiting please telephone a few days in advance to check the item is in stock.

Brampton Shop

Crawhall,
Brampton,
Cumbria. CA8 1TN

Telephone: +44(0) 16977 41444+44(0) 16977 41444
Open: Mon - Sat 9am to 5pm.
Closed on Bank Holidays.

Brampton Map

Back to Top



Terms & Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.jamesmeade.com ("our site"). Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About

www.jamesmeade.com is a site operated by James Meade ("we" or "James Meade"), which is a business of WCF Ltd. WCF Ltd is registered in England and Wales under company number 2263148 and has its registered office and main trading address at Crawhall, Brampton, Cumbria CA8 1TN. Our group VAT number is 442 8145 56.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Use of our site is restricted to customers aged 18 or over.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regular

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to Our Site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded Through Our Site

Dated: July 2012

The terms and conditions ("Terms") on which we sell the products available on our site ("Products") to you are as follows:

1. These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.

2. You should print a copy of these Terms or save them to your computer for future reference.

3. We amend these Terms from time to time as set out in paragraph 15 below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the date set out above.

4. These Terms, and any Contract between us, are only in the English language.

5. To contact us, please see our Contact Us page.

Our Products

6. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

7. We recommend you use our Size Guide before selecting any Products with different sizes.

8. All Products shown on our site are subject to availability. We will inform you by telephone or email as soon as possible if the Product you have ordered is not available and we will not process your order if made.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

Your Concerns

If you have any concerns about material which appears on our site, please contact us at Crawhall, Brampton, Cumbria, CA8 1TN .

Back to Top



 

Privacy Promise

16th May 2018                                                                                    

Date of next review April 2019

WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN (trading as James Meade) ("We", "the Company", “James Meade”) are committed to protecting and respecting the confidentiality, integrity and security of the personal information we hold about each past or present customer, enquirer or visitor to our website ("you", "your").

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and how we comply with our responsibilities under applicable data protection laws ("Data Protection Laws"). Please read this policy carefully and if you have any questions or concerns please contact us using the information below.

Data Controller

For the purposes of the Data Protection Laws, the data controller of your personal information is WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN.

Personal data collection

We only hold personal data about you which you have provided to us or to one of our authorised data processors or has been collected via social media metadata.

Categories of personal data we may collect and hold

We may collect the following information from our customers:

  • name;
  • contact details including billing and delivery addresses;
  • purchasing histories;
  • credit card details if applicable; and
  • social media metadata

Purposes for which your personal data is used

We will use the personal data which you provide to us for the following purposes:-

  • allowing us to process brochure requests and deliver sales orders;
  • identifying you automatically using your telephone number when ringing customer services;
  • taking payments in relation to the purchase of products;
  • fulfilling our lifetime guarantee in respect of returns and replacements;
  • sending you our postal catalogues and email newsletters;
  • providing postal communications from third parties that we think may be of interest to you;
  • undertaking customer research;
  • de-duping against alternative and our own databases;
  • preventing fraud and enhancing the security of our networks;
  • understanding how our customers interact with our websites and personalising their repeat visits;
  • determining the effectiveness of our promotional campaigns and advertising;
  • comparing to pooled information held within the data co-operatives to understand customer buying habits;
  • responding to queries and complaints; and
  • fulfilling our legal and fiduciary responsibilities.

Legal basis for Processing

In processing customer data WCF relies on the following legal bases:

  • Where it is necessary for the performance of our contract with you;
  • Where it is necessary for compliance with our legal obligations;
  • Where it is necessary for the purposes of our legitimate business interests, which include maintaining direct, relevant and appropriate contact with our customers to enable us to give them the best and relevant service and products; or
  • Where you have given your consent for the processing of your personal data.

We may process customer data on more than one legal basis. Please contact us if you need details as to which legal ground we are relying on to process any specific item of personal data.

Where we rely on consent to send marketing communications, you have the right to withdraw your consent at any time by contacting our customer services department or updating your marketing preferences online.

Disclosure of your personal data

We will not disclose personal information we hold about you to any third party except as set out below.

We may disclose personal data to third parties who are providing services to us, in particular to the IT companies that support our order processing and ecommerce systems, to the mailing houses and postal services that distribute our catalogues and products and to payment processors for the purposes of order payments and refunds. We also regularly de-dupe our customer databases against the Mail Preference Service and register of deceased and gone aways to ensure that our database is as accurate as it can be and that we are not mailing those customers who do not wish to be contacted.

We may also disclose personal data we hold to third parties:

(a) in the event that we sell any business or assets, in which case we may disclose personal data we hold to the prospective buyer of such business or assets; and/or

(b) if we are permitted by law to disclose your personal data to that third party or are under a legal obligation to disclose your personal data to that third party.

Updating your marketing preferences

We have no desire to contact those customers or enquirers who do not wish to receive marketing correspondence from ourselves or carefully selected third parties. We rely on freely given, specific, informed and unambiguous statements from our customers which signifies your agreement to the processing of your personal data for marketing purposes.

If you wish to change your marketing preferences there are various ways in which you can do this:

Data Sharing

We share, swap, sell and purchase data with non-competitive trusted third-party retailers by using data co-operatives. This allows us to target our marketing to those customers who are likely to be the most responsive. Before sharing any customer data or before using any customer data acquired via a data co-operative, we would ensure that the data co-operative has undertaken appropriate due diligence to ensure that any data we sent or received for the purposes of marketing is compliant under the data protection laws.

We also share data with a small number of registered UK charities for a small fee.

Your data is only shared you have not opted out of receiving carefully selected postal mailings from third parties and you have not opted out of direct mail via the Mail Preference Service. If you do not wish to receive postal communications from carefully selected third parties, you should update your marketing preferences using one of the ways outlined above in this Policy.

Where we purchase customer data from other trusted third-party retailers for the purposes of one-off mailings, the data is deleted once the mailing has been completed unless the individual places an order and becomes a WCF customer.

Access and other rights

You may request to see the personal information we hold about you either digitally or on file at any point by making a request in writing to us via The Company Secretary, WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via email on pam.murray@wcf.co.uk. This request will be responded to within 30 working days. You will be provided with a copy of the personal information we hold about you. If we require more time to respond fully to any request, we will notify you in writing within the 30-day period referred to. Any additional copies of any information we provide to you may be subject to a reasonable fee.

You also have other rights under Data Protection Laws in relation to your personal data. In particular, you may have (i) the right to request that we rectify or erase information we hold about you in certain circumstances, (ii) the right to ask us to limit our processing of your information, (iii) the right (if we are processing information based on your consent, such as for marketing purposes) to withdraw your consent, (iv) the right to object to certain processing of your information (including the right to object to processing of your personal data for direct marketing purposes at any time), (v) the right to ask us to move, copy or transfer your personal information to another organisation.

If you wish to exercise any of these rights, please contact us via the Company Secretary at Crawhall, Brampton, Cumbria, CA8 1TN or via email on pam.murray@wcf.co.uk.

Accuracy of personal data

We try to ensure that the information we hold about you is accurate and kept up-to-date and may ask you to re-confirm certain information when you place an order. However, if at any time you believe that any information we are holding about you is inaccurate, out-of-date or incomplete, please notify us in writing via Customer Services, James Meade, WCF Home Shopping, at Crawhall, Brampton, Cumbria, CA8 1TN, by calling 0330 024 1942 or via email at info@jamesmeade.com as soon as possible. We will promptly correct or delete any information found to be incorrect.

Security

We have put in place what we consider to be appropriate security measures against unlawful or unauthorised processing of the personal data we hold about you, and against the accidental loss of, or damage to, such personal data.

Transferring personal data outside the EEA

Except if appropriate safeguards are in place, we will not transfer any data to a country outside of the European Economic Area ("EEA") or to a person based outside the EEA (unless required to do so by applicable EU or member state law to which we are subject) and, in such circumstances, we shall inform you of such requirement (unless prohibited by applicable EU or member state law on important grounds of public interest). If we or one of our data processors enters into EU Standard Contractual Clauses (or their equivalent in the UK) with a third party outside the EEA to whom personal information is being transferred, this will be deemed "appropriate safeguards" for the purposes of this Policy.

Those customers living overseas should note that postal address information will be shared with the postal services to allow catalogues and parcels to be delivered.

Retention of data

We are committed to ensuring that we do not retain personal data for any longer than is necessary for the purposes for which it was obtained. As we operate no time limit product returns we hold order information indefinitely to enable us to fulfil this customer services guarantee. We also retain your marketing preferences in the event that your account is re-activated if you respond to an advertisement or marketing piece. Credit card tokens are held until expiry of the credit card.

You can update your marketing preferences at any time by using one of the methods outlined above.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes to this policy

We may make changes to this Privacy Policy at any time. Any changes we make will be posted on this page and, where appropriate, notified to you in writing. Please refer to this page regularly to see any changes or updates to this policy.

Contact

If you have any queries about this policy or your personal data, or you wish to submit an access request or raise a complaint about the way your personal data has been handled, please do so in writing and address this to the Company Secretary, WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via email on pam.murray@wcf.co.uk.

Complaints

If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection Laws you have the right to lodge a complaint at the Information Commissioner’s Office (https://ico.org.uk/).

Back to Top



Your Security

When you place orders they are recorded on our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Back to Top